Stay at Hospitality House

Stay at Hospitality House

Community for families in medical crisis

Our 20-bedroom House offers lodging to patients and caregivers receiving treatment in Charlotte. Families in medical crisis find not only a place of rest but also a community when they stay here.

For more information about House policies and procedures, contact us at (704) 376-0060 or

Referral process to stay at the House

Guests must be referred by medical staff using an official HHOC referral form. Admission is subject to room availability and referral requirements.


Accommodations and Amenities for Your Stay


Guest Rooms

Each private room includes the following:

  • Private bathroom
  • Sheets, blankets, and pillows
  • Bath towels, wash cloths, and bath mats
  • Television

Common Areas

Guests also have access to the following communal amenities:

  • Fully equipped kitchen
  • Pantry staples
  • Communal refrigeration
  • Free Wi-Fi
  • Laundry facilities and supplies

Parking and Transportation

Complimentary deck parking is available nearby for guests. We will provide parking instructions at check in.

Both Atrium Health (Carolinas Medical Center) and Novant Health (Presbyterian Medical Center) provide complimentary shuttle service to their facilities daily.


Food and Dining

We are fortunate to have wonderful volunteers provide meals for our guests periodically.

Guests may also bring personal food items to store and prepare in our communal kitchen.

Other Important Information About Your Stay

Hospitality House

House rules

Guests will receive detailed house policies upon confirmation of their room.

  • We are unable to host guests who display disruptive or aggressive behavior. Individuals perceived as a threat to other guests, volunteers, or staff will be asked to leave.
  • HHOC prohibits alcoholic beverages, illegal drugs, and weapons on the property.
  • HHOC is a smoke-free facility, this includes electronic smoking devices.

Cost to stay

The nightly rate is $50 plus tax for a standard room or $65 plus tax for a suite, subject to availability.
HHOC requires payment prior to each night’s stay. Financial assistance may be available but is not guaranteed.

COVID-19 Policies

Click here to view our latest policies and procedures regarding COVID-19.

Frequently Asked Questions

Our House is open to patients receiving treatment at a Charlotte medical facility and/or their family members or caregivers. Patients who stay at HHOC must have a caregiver staying on site with them at all times.

Our House is located directly across the street from Atrium Health (Carolinas Medical Center) and 1.5 miles from Novant Health (Presbyterian Medical Center). Our address is 1400 Scott Avenue, Charlotte, NC 28203. Our one-way drive can be accessed from Kenilworth Avenue. If you are using a GPS, enter 1400 Kenilworth Ave for correct navigation to the entrance. 

Once guests check in, they will be issued a pass that will allow complimentary parking in a deck located across the street from our House within walking distance.

Once guests have received a phone call confirming they will receive a room on their expected date of arrival, they may check in between the hours of 1:00 PM and 7:00 PM. 

Guests should notify the front desk that they will be departing no later than 10:00 AM on the check-out date. This allows us to notify another guest of availability and prepare the room.  

Guests are allowed to stay as long as their patient is actively receiving treatment. Once a patient is discharged, guests are expected to check out.

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