Staying Here

As of Monday, June 1, Hospitality House has reopened with limited capacity in order to promote the health and safety of guests, and staff. Please visit our dedicated COVID-19 page for more up-to-date information.

Our 20 bedroom home offers lodging to patients, and their families, while receiving treatment in one of the Charlotte medical facilities. Guests must be referred by medical staff using an official HHOC referral form. A referral form can be requested by calling (704) 376-0060. A referral does not guarantee a reservation. Admission is based on house availability and requires the following:

  • Guests 18+ must show valid, government issued photo ID
  • Guests may be asked to consent to a criminal background check
  • Patients must have a caregiver onsite with them at all times


Each private room includes the following:

  • Private bathroom
  • Sheets, blankets, and pillows
  • Bath towels, wash cloths, and bath mats 
  • Toiletries
  • Television

Guests also have access to the following communal amenities:

  • Fully equipped kitchen
  • Pantry staples
  • Communal refrigeration
  • Free Wi-Fi
  • Washers/Dryers
  • Complimentary laundry supplies



The nightly rate is $45(+tax) for a standard room. Guests are expected to pay prior to each night’s stay.  Financial assistance may be available. For guests who wish to apply for financial assistance, please let your referring agent know, so they are able to note the request on your referral form.



We are fortunate to have wonderful companies, churches, civic groups, and individual volunteers provide meals for our guests periodically. Guests are welcome to bring personal food items that can be stored and prepared in our communal kitchen.


Parking & Transportation

Complimentary parking is available nearby for guests. Atrium Health (Carolinas Medical Center) and Novant Health (Presbyterian Medical Center) provide complimentary transportation to and from the hospitals 7 days a week.


What We Expect

We are unable to house guests who are disruptive or display aggressive behavior that may be perceived as a threat to other guests, volunteers, or staff. Alcoholic beverages, illegal drugs, and weapons are prohibited on our property. HHOC is a smoke-free facility, this includes electronic smoking devices. Guests will receive detailed house policies upon confirmation of their room.