Referral Process

Referral Process

Referral Process and Requirements

All guests who stay at Hospitality House of Charlotte or use the Day Guest program must be referred by an individual who holds a medical title where the patient is actively receiving treatment. Continue reading to learn more about sending a guest referral to HHOC.

  • Guests 18+ must show a valid, government-issued photo ID and may be asked to consent to a criminal background check.
  • Patients who stay at HHOC must have a caregiver on site with them at all times.
  • Per check-in requirements, all guests will be screened for COVID-19.

Contact us

(704) 376-0060 (phone)
(704) 376-0059 (fax)

Sending a Referral Form

What is a referral form?

To qualify for lodging at HHOC, an official referral form must be completed by a member of the patient’s medical team.

Who completes a referral form?

An individual who holds a medical title where the patient is actively receiving treatment must complete the official referral form. This could be a physician, nurse, social worker, patient navigator, or chaplain.

Where can I find a referral form?

Patients or caregivers may contact a member of their medical team to request they send a referral form to HHOC.

Medical staff can contact us at (704) 376-0060 or to request a referral form to complete.

How do I send a referral form?

Medical staff can send completed referral forms by fax to (704) 376-0059 or by email to

After a Referral Form is Sent

We’ll be in touch

Once a referral is received, HHOC will contact the primary guest listed to confirm the details, explain next steps, and answer any questions.

If you have not heard from us, contact your medical team to confirm they sent a referral.

You’ll be on the waitlist

A referral does not guarantee a room.

After confirming all details, HHOC will add the guest to the waitlist for the date of their requested arrival. 

We’ll contact you on your requested arrival date

HHOC will contact the primary guest before 12:00 PM on the requested arrival date regarding availability.

If a room is available, it will be offered to the guest, depending on check-in requirements.

If a room is not available, we will offer alternative lodging options and move the referral to the next day’s waitlist, when applicable.

Keep exploring our House

About us

Hospitality House provides lodging for patients and their caregivers who travel to Charlotte for vital medical care.


Virtual tour

Get a glimpse of Hospitality House of Charlotte in a virtual video tour of the entire House.


Still have questions about staying at the House? See our frequently asked questions for answers.

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