Referral Process

We want to make this process as simple as possible for medical staff and guests, so if you have any questions, please contact us at (704) 376-0060.

1. All guests must be referred by an individual who holds a medical title at the hospital where the patient is actively receiving treatment. This may include a physician, nurse, social worker, patient navigator, or chaplain. If the patient is not currently at the hospital but will be arriving for a scheduled treatment in the future, guests must contact a member of their medical team to request a referral form. Medical staff must complete an official HHOC Referral Form and return it our office by fax at 704.376.0059 or by email at

2. Once a referral is received, HHOC contacts the family directly to confirm the referral details and adds them to the wait list on their requested arrival date. Referrals do NOT guarantee a room. It puts the family in line for a room.

3. HHOC contacts families before 12:00PM on their requested arrival date regarding room availability. If a room is available, it is offered to the family, pending they can meet check-in requirements.

4. If a room is unavailable, HHOC will offer alternative options for lodging, bathing, or laundry services and move their referral to the next day’s wait list, when applicable.