FAQs

FAQs

Frequently asked questions about staying at the House

See the frequently asked questions and answers that guests commonly have before staying at the House.

Our House is open to family members or caregivers of patients receiving treatment. Additionally, we serve patients who are undergoing treatment. Patients must have a caregiver staying on-site with them at all times

Our House is directly across the street from Atrium Health and 1.5 miles from Novant Presbyterian Medical Center. Our address is 1400 Scott Ave., Charlotte, NC 28203. Our one-way drive is accessed from Kenilworth Avenue, so if you are using GPS, enter 1400 Kenilworth Ave for correct navigation. 

Once guests check-in, they will be issued a parking pass that will allow parking in the parking deck directly across the street from our home (walking distance) at no charge.

Once guests have received a phone call confirming that they will receive a room on the expected date of arrival, they may check in between the hours of 1:00PM and 5:00PM. 

Guests should notify the front desk that they will be checking out no later than 10:00AM on the check-out date. This allows us to notify another guest of our availability and prepare the room.  

Guests are allowed to stay as long as their patient is actively receiving treatment. Once a patient is discharged, guests are expected to check out.

Continue your journey

Stay with us

Lodging for patients, and their families, while receiving treatment in one of the Charlotte medical facilities.

Get involved

Learn more about volunteer opportunities and other ways you can help Hospitality House of Charlotte.

Ways to give

There are many ways to give to the house from donations to volunteering and partnerships.

Contact us

Whether you have comments or questions about staying at the House, becoming a volunteer, or another inquiry, feel free to reach out.

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