FAQs

Who can stay at HHOC?

Our home is open to adults and children with a loved one receiving treatment for a life-threatening illness in one of our area Charlotte hospitals.  This includes Novant Health Presbyterian Medical Center, Carolinas HealthCare Systems, Levine Cancer Institute, Levine Children’s Hospital, Novant Health Hemby Children’s Hospital (St. Jude’s affiliate), Carolinas Rehabilitation, etc. This may include cancer treatment, a transplant, a cardiac crisis, a traumatic injury, or other serious illnesses. Patients are also allowed to stay as needed during a lifesaving treatment such as cancer and transplant treatments. Patients must have a caregiver staying on-site with them at all times. 

Where is the house located?

Our home is directly across the street from Carolinas Medical Center and 1.5 miles from Novant Presbyterian Medical Center.

Our address is 1400 Scott Ave., Charlotte, NC 28203.

 

Is parking available?

Once guests check-in, they will be issued a parking pass that will allow parking in the parking garage directly across the street from our home (walking distance) at no charge.

What time is check in?

Once guests have received a phone call confirming that they will receive a room on the expected date of arrival; they may check in after 3:00pm.

What time is check out?

Guests should notify the front desk that they will be checking out no later than noon on the check-out date. This allows us to notify another guest of our availability and prepare the room.

 

How long can someone stay at HHOC?

Guests are allowed to stay as long as their patient is actively receiving treatment for the medical crisis. Once a patient is discharged, guests are expected to check out.

What are the rules?

Our primary concern is that guests have a comfortable place to rest and feel safe while in our home. We have established a set of rules to help aid in that process. We do expect that guests utilize the house for its intended purpose, to be close to a loved one during a medical crisis as well as a place of rest for the caregiver(s).

Common questions about the house rules:

  • Smoking is permitted only outside and in the designated smoking area.
  • There is no curfew for guests to be in the house. It is important that guests can come and go to the hospital as needed to be with their patient.
  • Visitors are allowed and should check-in upon entering our home. Visiting hours are 7:00am – 10:00pm.
  • Children are welcome but must be supervised at all times.

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Upcoming Events

  1. Charlotte Center City Partners: Poptopia Holiday Shopping

    November 29 @ 8:00 am - December 2 @ 5:00 pm
  2. 2017 Teddy Bear Tea

    December 9 @ 12:00 pm - 3:00 pm
  3. NASCAR Night with the Charlotte Checkers

    January 13, 2018 @ 6:00 pm - 9:00 pm