FAQs

Who can stay at HHOC?

Our home is open to family members or caregivers of patients receiving treatment. Additionally, we serve patients who are undergoing treatment. Patients must have a caregiver staying on-site with them at all times. 

Where is the house located?

Our home is directly across the street from Atrium Health and 1.5 miles from Novant Presbyterian Medical Center. Our address is 1400 Scott Ave., Charlotte, NC 28203.  

Is parking available?

Once guests check-in, they will be issued a parking pass that will allow parking in the parking deck directly across the street from our home (walking distance) at no charge.

What time is check in?

Once guests have received a phone call confirming that they will receive a room on the expected date of arrival, they may check in between the hours of 1:00PM and 5:00PM. 

What time is check out?

Guests should notify the front desk that they will be checking out no later than 10:00AM on the check-out date. This allows us to notify another guest of our availability and prepare the room.  

How long can someone stay at HHOC?

Guests are allowed to stay as long as their patient is actively receiving treatment. Once a patient is discharged, guests are expected to check out.

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